We've heard a lot that the training our Digital Support Volunteers undergo would be really useful for a number of organisations and their staff and/or volunteers, so we're now offering it out, free of charge, to any of our Forum network members.
There are 5 sections of the training:
- Supporting clients with IT Basics
- Common applications made online
- When does support become advice (and how to avoid crossing the line)
- Signposting – where to send people when you’re not able to help / finding support online
- Dealing with difficult situations
If you're interested in receiving this training, please email Rosi to organise.