Citizens Advice Manchester are recruiting for a Full Time Telephone & Digital Triage Assessor, full time, for 35 hours per week, working from their Contact Centre in the City Centre.
They are looking for an experienced and self-motivated individual to join their team of telephone & digital triage assessors. If you can demonstrate: -
* A professional manner and good communication skills
* An ability to gather and assess information quickly and accurately
* An ability to learn quickly and to work under pressure
* An ability to deal confidently and sensitively with members of the public as part of the frontline service.
* A commitment to equal opportunity for all
They can offer:-
* A salary of £19,048 per annum
* 26 days annual leave per annum (plus bank holidays)
* Health Plan with integrated Employee Assistance Programme
Application packs can be requested via email at hr@manchestercab.org
or by telephoning Jo-Anne Sharkey on 0161 672 0527
Closing date for applications: 5pm on Thursday 6 August 2015
Interviews will be held: Week commencing 10 August 2015
Friday 24 July 2015
Friday 10 July 2015
June's Forum Notes
Apologies for the delay but the notes from June's forum meeting are now available here:
https://drive.google.com/file/d/0B1aWoCJw0ptPVWtZdjZSQWc4YzQ/view?usp=sharing
We've also got the slides from the Pension Wise team's presentation to share with you; they can be found here: https://drive.google.com/file/d/0B1aWoCJw0ptPdk9iMTVjU3NuQlU/view?usp=sharing
It was a really great session, with fantastic presentations from both the Pension Wise team and Mike at Choices Community Trust on work clubs - thanks also to Barlow Moor Community Association for pitching in with your valuable experience, and to everyone else for some really worthwhile contributions.
Also documented here is the reminder that August will be the last forum facilitated by the MAA team. We're delighted to hear that there's enthusiasm for other organisations taking up a bit of responsibility for meeting organisation so the group can continue, as we can see from the feedback forms you fill in that they've been really useful for you.
Please don't miss out on the next meeting, as it would be great to see as many faces as possible at the last session....it's also going to be really valuable, with a session from Stephenson's Solicitors on Discrimination in the Welfare Benefits System, and Chris Hulse will also be attending. And, if all else fails, lunch is provided! Click here to book your space now - August 11th, 1.30-5pm at Friends Meeting House
https://drive.google.com/file/d/0B1aWoCJw0ptPVWtZdjZSQWc4YzQ/view?usp=sharing
We've also got the slides from the Pension Wise team's presentation to share with you; they can be found here: https://drive.google.com/file/d/0B1aWoCJw0ptPdk9iMTVjU3NuQlU/view?usp=sharing
It was a really great session, with fantastic presentations from both the Pension Wise team and Mike at Choices Community Trust on work clubs - thanks also to Barlow Moor Community Association for pitching in with your valuable experience, and to everyone else for some really worthwhile contributions.
Also documented here is the reminder that August will be the last forum facilitated by the MAA team. We're delighted to hear that there's enthusiasm for other organisations taking up a bit of responsibility for meeting organisation so the group can continue, as we can see from the feedback forms you fill in that they've been really useful for you.
Please don't miss out on the next meeting, as it would be great to see as many faces as possible at the last session....it's also going to be really valuable, with a session from Stephenson's Solicitors on Discrimination in the Welfare Benefits System, and Chris Hulse will also be attending. And, if all else fails, lunch is provided! Click here to book your space now - August 11th, 1.30-5pm at Friends Meeting House
Thursday 2 July 2015
It's the Final Forum!!
....And if you're not singing Europe's 'The Final Countdown' now...well, you're probably more sensible than us!
Anyway, the time for the last of our scheduled forums has come, and we're going out with a bang - we have a session on Discrimination in the Welfare Benefits System, followed by Chris Hulse from DWP, and all our regular agenda items. Throw in plenty of time to network, lunch and some homemade baked goodies and you're onto a winner...
So make sure you sign up quick here: https://www.eventbrite.co.uk/e/maa-august-forum-tickets-17617218575
We'll look forward to seeing you there!
Anyway, the time for the last of our scheduled forums has come, and we're going out with a bang - we have a session on Discrimination in the Welfare Benefits System, followed by Chris Hulse from DWP, and all our regular agenda items. Throw in plenty of time to network, lunch and some homemade baked goodies and you're onto a winner...
So make sure you sign up quick here: https://www.eventbrite.co.uk/e/maa-august-forum-tickets-17617218575
We'll look forward to seeing you there!
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