At a meeting yesterday, a member of staff at a Manchester support service raised concerns that they have recently had an extraordinarily large phone bill from the line which they allow clients to use free of charge. It transpires that the leaflets people collect from Job Centre Plus / DWP are advertising 0345 numbers for people to call for support, which are premium rate. Obviously, we're concerned that if this is a widespread issue, it could cause financial issues for clients as well as for the organisations supporting them, so we'd love to hear from you - is this something you've experienced? If so, are there particular Job Centre Plus offices which are more guilty of handing out these numbers than others?
Comment below, or drop us an email....we'll see what we can do!
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