As you know, we have Digital Access Points up and running in Gorton & Wythenshawe....places where people can go to get online for free, and access support from trained volunteers to make and manage benefit claims, find their way around the basics of computers, online job searches, finding information and support online...and really any online function!
We've heard a lot that the training our Digital Support Volunteers undergo would be really useful for a number of organisations and their staff and/or volunteers, so we're now offering it out, free of charge, to any of our Forum network members.
There are 5 sections of the training:
- Supporting clients with IT Basics
- Common applications made online
- When does support become advice (and how to avoid crossing the line)
- Signposting – where to send people when you’re not able to help / finding support online
- Dealing with difficult situations
However, we recognise that many organisations may already cover some of this material in their own training, so the session can be made bespoke for you. The length of the session is dependent on the group size and the number of sections included, but is never longer than a 10am - 4pm day.
If you're interested in receiving this training, please email Rosi to organise.
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